8:00 am – 6:00 pm ET, Monday - Friday
Technical Support: (508) 647-0013, ext. 4
Technical Support Direct: (508) 413-3087
Off-hours support is any time falling outside standard support hours and are monitored until 10:00 pm ET each day.
Off-hours Support: (508) 647-0013, ext. 5
Off-hours Direct Support: (508) 637-5053
Severe issues will be handled as soon as possible. All other support requests will be addressed during standard support hours.
All messages from email, voice mail, or web form requests are automatically into our support request ticketing system. Once the message is in our ticketing system, the next available support representative will respond to the support request.
If a customer is completing maintenance or updates off-hours and needs assistance from Interbit's support team, a dedicated resources can be scheduled during the off-hours for an additional fee. Fill out the form to the right for an off-hours maintenance request.
View our off-hours support request document for more detailed information.