Communicate as quickly and reliably inside the hospital as you do outside of it

Secure text messaging plus improved team workflow and collaboration

NetRelay adds advanced workflow and collaboration capabilities to the secure text messaging and other features offered in NetRelay Express, enabling more effective healthcare communications across your facility. Information can be taken from any Healthcare Information System (HCIS) and turned into a message sent to mobile devices, NetRelay Messaging Consoles and/or through our NetDelivery hospital data exchange to email, fax, EMRs, etc. NetRelay seamlessly integrates with healthcare information system applications, requiring no interfaces. NetRelay also helps satisfy Meaningful Use 2 requirements for secure messaging, as well as the Joint Commission and HIPAA mandates for patient data protection.

NetRelay - Healthcare Communications Platform

Adds the Following Features to NetRelay Express:

  • NetRelay Messaging Consoles – Integrate with and receive automated messages from the HCIS
  • Periodic alerts sent directly to Consoles as well as mobile devices
  • Delivery of messages and information to EMRs, including image capture and indexing to EMRs
  • Customizable message templates
  • Real-time status display
  • Customized, built-in dynamic workflow messages
  • Automated reporting for CAP and The Joint Commission

Aids Staff Workflow and Responsiveness

NetRelay Messaging Consoles provide a visual aid for assembling and easily monitoring any user-defined information and activity statuses.

Consoles for different departments and purposes (nurses’ stations, ICU, emergency department, lab, admissions/discharges, housekeeping, etc.) can be set up to provide users with information they need to do their job: patient status, reminders, staff patient assignments, patients being discharged and key metrics such as pain reassessments due or patient wait times.

Through the Consoles, hospitals can quickly communicate the numerous activities that nursing and other patient support staff need to respond to in order to improve efficiency and enhance patient care. The Console’s indicators are clinically validated and approved and play a key role in any Lean or Six-Sigma system.

Improves Staff Workflow for Critical Value Messaging

When hospital lab or radiology departments have patient results with critical values, they must immediately be sent to and acknowledged by the patient’s physician. Typically, the lab or radiology department manually sends the critical values to the nurses on duty, who must then locate the physician to deliver them and obtain the acknowledgement — a process that typically involves multiple steps, alerts and delays.

With NetRelay/NetRelay Express, your organization will enable secure critical value messaging and acknowledgment with improved workflow that reduces alert fatigue and acknowledgment wait times. In use in one healthcare facility, NetRelay was able to reduce average critical value workflow time from 45 to 7-8 minutes, which helped reduce throughput, decrease patient wait times and improve responsiveness to patients.

Provides Reporting and Metrics for The Joint Commission and CAP Accreditation

NetRelay delivers immediate reporting on both critical value workflow and acknowledgement times, providing the metrics needed for meeting TJC (The Joint Commission on Accreditation of Healthcare Organizations) and CAP (College of American Pathologists) requirements for critical value acknowledgments and acknowledgment times. NetRelay also tracks response times by staff member, maintaining employee performance metrics to both promote, improve, and ensure accountability.  With NetRelay, staff can generate a report with one click instead of wasting time spent researching, assembling, and summarizing this data and manually developing a complex Excel document.

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Southwestern Vermont Medical Center

Southwestern Vermont Healthcare

Southwestern Vermont Medical Center implemented a cross-facility communications platform using NetRelay that created efficiencies, improved workflow and throughput and boosted overall effectiveness.

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Phelps Memorial Health Center

With NetRelay, PMHC was able to automatically send out patient information stored in MEDITECH, delivering alerts to physicians or nurses who need the information.

Read the success story »

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