Customer Support

Interbit Data is dedicated to providing all active maintenance customers with as much information as necessary to efficiently use our products. In order to accomplish this goal, our customers are provided with access to a variety of information resources designed to enhance their understanding of our products and to increase their efficiency in using the products.

To access these resources, click the buttons below.

The following provides you with a summary of the support resources available to our customers.

NetSolutions Knowledge Base

This resource includes:

• Basic troubleshooting solutions
• The complete set of customer documentation
• Technical Notes that provide additional support information relating to our products
• Video tutorials that explain how to complete specific tasks
• On-line classes that provide detailed information about configuring your Interbit Data application
  Click here for a list of available classes.

Active maintenance customers who have received a unique password can access the online NetSolutions Knowledge Base by clicking the Knowledge Base Login button, and entering their unique user name and password. To register for the NetSolutions Knowledge Base and receive your unique password, click the Knowledge Base Register button.

Frequently Asked Questions

This resource provides you with answers to many of the questions asked by our customers and potential customers. The answers provided here provide information about the scope and capabilities of Interbit Data products. Click the Frequently Asked Questions button to view the list of these questions, and their answers.

Interbit Data Customer Support

Interbit Data provides access to knowledgeable support professionals who are trained to efficiently resolve a wide array of NetSolutions issues and questions. Our team members, who are familiar with Healthcare Information Systems, also provide support for customized integrations of all Interbit Data’s products to meet your specific organizational and system requirements. To reach an Interbit Data Customer Support professional:

• Send an e-mail request using the Ask Support a Question form below.
• Call (508) 647-0013, and dial extension 4

Support is available between the hours of 8:30 a.m. and 6 p.m. (EST) Monday through Friday, except standard U. S. A. holidays, and by pre-arrangement. Off-hours support is free but must be scheduled.

Ask Support a Question

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