Business Continuity & Downtime Protection

As healthcare organizations increasingly incorporate Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems in response to “Meaningful Use” requirements established by the American Recovery and Reinvestment Act of 2009 (ARRA), their increased reliance on technology makes them vulnerable if and when their network goes down, their system fails or a planned or unplanned system downtime occurs. In such circumstances, clinicians are unable to access critical patient information, particularly updated medication records, and are required to return to manual systems such as printing reports, which can be unbearably tedious and risky to patient care.

HIPAA’s Security Rule (2005) mandates that healthcare organizations have a contingency plan to respond to emergencies affecting access to electronic information. They are responsible for backing up their data and having disaster recovery procedures in place in case access to critical patient records is not available. To mitigate risk to patient care, the healthcare organization should develop business continuity procedures that ensure information continues to be available to doctors, nurses and caretakers during a system or network downtime.

Our business continuance solution, NetSafe, should be part of your downtime contingency plan. By automatically uploading up-to-the-minute electronic medication administration records (eMARs) and other patient records to local storage, our product enables healthcare organizations to have 24/7 access to patient information and to maintain continued operations and uninterrupted patient care.

Professional Services

In addition to our report distribution and business continuity software products, we offer professional services to guarantee your product implementation is smooth and painless. We take the time to understand your environment and specific requirements, test all aspects of the environment our products will run in and ensure your reports are created and delivered to your end-users in the format they need. We also follow up after the products have been running to make sure you have everything you need to increase the productivity of your organization. Contact us to find out more about our professional services offerings. Download the NetSafe datasheet to get more information on business continuance and downtime protection.