Business Continuance

Business Continuity and Downtime Protection

The healthcare industry’s increasing dependence on information services renders organizations vulnerable to major challenges in providing quality patient care due to equipment failure or extended downtime. With most institutions eliminating manual processes in favor of automated procedures, a situation that requires them to return to manual systems could be unbearably tedious and risky to patient care.

HIPAA’s Security Rule (2005) mandates that healthcare organizations have a contingency plan to respond to emergencies regarding access to paper and electronic personal health information (PHI) records. Covered entities are responsible for backing up their data and having disaster recovery procedures in place in the event access to these critical patient records are not available. To mitigate the risk on the patient, the healthcare organization should develop business continuity procedures that ensures information is available to doctors, nurses and caretakers in the event of system or network downtime.

Clinicians depend heavily on the organization’s HCIS, and uptime and availability are critical to patient care and safety. NetSafe and MPrint Server are solutions that should be part of a healthcare organization’s contingency plan to provide continuous access to up-to-date patient information without printing out reports and subjecting the hospital to HIPAA violations.

Professional Services

In addition to providing software products, we offer professional services to guarantee your implementation of our report distribution and business continuity products are smooth and pain free. We take the time to understand your environment and your specific requirements for our products, test all aspects of the environment we run on and ensure your reports are created and delivered to your end users in the format they need. We also follow up after the products have been running to make sure you have everything you need to increase productivity of your organization. Contact us to find out more about our professional services offerings.

The Charlotte Hungerford Hospital

Disaster Recovery / Business Continuity

NetSafe is a key component of our disaster recovery – business continuity plan. We are on the verge of going live with a re-implementation of NUR. We will be nearly paperless within a couple of months, so our clinical analysts have been setting up a whole process for making sure that we’ll have any critical patient data available in the event of a MEDITCH outage. We’ve had the MARs sent to a PC in the Pharmacy for quite a while now.

G. Fred Shepard
Systems Administrator
The Charlotte Hungerford Hospital
Torrington, CT

Download the datasheets on NetSafe and MPrint Server to get more information on business continuance and downtime protection.